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Much of today's thought leadership is derivative. That is why we set up ESI ThoughtLab as a multidisciplinary center that probes the latest management trends through an economic lens.
Latest Analysis
COVID-19: The View from the C-Suite
The COVID-19 pandemic has not only upended society and inflicted tragic losses; it has also been a defining moment for business. The crisis has accelerated the use of modern technology, radically altered customer behavior, short-circuited business operations, and revised how employees get things done. To get a sense of how senior executives are responding to […]
Broadridge Next-Gen Technology Pulse Survey
Financial firms faced a need for technology transformation even before COVID-19 hit, as regulatory cost pressures, increasing competition, and shifting customer expectations acted as catalysts for change. Now, in the wake of a global shutdown, record unemployment, and social restrictions, they are revising their plans for business transformation. Almost all are turning to next-gen technologies […]
2020 Autonomous Vehicles Readiness Index
The Autonomous Vehicles Readiness Index (AVRI) is a tool developed by KPMG in partnership with ESI ThoughtLab to help measure the level of preparedness for autonomous vehicles across 30 countries and jurisdictions. It is a composite index that combines 28 individual measures from a range of sources into a single score. The 2020 edition of the […]
ServiceNow Workflow Quarterly: The Customer Issue
The COVID-19 pandemic has exposed the need for significant shifts in nearly everything we do, as well as new business imperatives—to reduce expenses, transition workforces, and digitally transform the enterprise. Though cutting costs may have been the intuitive first response to the COVID-19 crisis, retaining customers is the existential one. In February and March of […]
Jobs of the Future Quarterly Index
To benchmark the emergence of new jobs, the Cognizant Center for the Future of Work created the Jobs of the Future Index (CJoF Index). This quarterly index explores trends and patterns of 50 jobs. Supported by economic research from ESI ThoughtLab, the CJoF index answers key questions such as: Which jobs, in which industries, are growing […]
Connected and Autonomous Supply Chain Ecosystems 2025
Customer behaviors and expectations are changing dramatically, challenging the established supply chain and operations setups of leading industrial companies. These changes are taking place against the backdrop of the Fourth Industrial Revolution, with digital technologies impacting every aspect of how companies run their businesses — from creating digitally connected products and services to automating data-driven supply […]
Multi-client Studies
Smart City Solutions for a Riskier World
Smart City Solutions for a Riskier World How Innovation can Drive Urban Resilience, Sustainability, and Citizen Well-Being From electric cars and renewable energy to cloud computing and AI, technology helps city dwellers work smarter, live healthier, and conserve resources. Cities such as Copenhagen, Detroit, and Tel Aviv are already successfully using technology to achieve these […]
Driving ROI Through AI
Driving ROI Through AI Best practices, investment plans, and performance metrics There is little evidence-based research on the economics of artificial intelligence (AI) for businesses. While early attempts have been made to measure ROI, this research often fails to present the variations by industry, company size, and location needed for proper benchmarking. To fill the […]
Driving Cybersecurity Performance
Driving Cybersecurity Performance Improving cybersecurity results through evidence-based analysis Full findings now publicly available! Download Report ESI ThoughtLab worked with a coalition of cybersecurity, cyber insurance, and technology experts from leading companies and associations to answer a central question: How can firms drive the best cybersecurity performance in today’s complex digital world? Our Driving Cybersecurity Performance research […]
Building a Hyperconnected City
Building a Hyperconnected City Now Released: Building a Hyperconnected City ESI ThoughtLab gathered benchmarking data from 100 cities, conducted in-depth interviews with city leaders, and drew on valuable input from a cross industry coalition of leading firms and research organizations. This study provides an evidence-based roadmap that cities can use to become vibrant, hyperconnected urban […]
Smarter Cities 2025
Smarter Cities 2025 Building a Sustainable Business and Financing Plan “The cities of the future – and the cities of the present that will be relevant in the future – will be smart. Full of sensors, data, and analysis that help the traffic flow, civic leaders lead, and citizens fully realize all the benefits of […]
The Cybersecurity Imperative
The Cybersecurity Imperative Managing cyber risks in a world of rapid digital change “We are in a cybersecurity arms race, and the hackers are winning. Over the years, we have tested thousands of companies. There is always a way in.” Kevin Mitnick, Chief Hacking Officer, KnowBe4 By 2021, cybercrime is likely to cost the world […]
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