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Much of today's thought leadership is derivative. That is why we set up ESI ThoughtLab as a multidisciplinary center that probes the latest management trends through an economic lens.
Latest Analysis
Workflow Quarterly: The Experience Issue
The Workflow Quarterly Experience Issue reports on how leading organizations are driving productivity and growth through better business processes for employees and customers. The Winter 2020 edition of the magazine offers advice on how to lead through uncertainty, invest for resilience, and jumpstart an engaged workforce. Even before the pandemic hit, new research shows, companies […]
Shared Service Centers: Risks & Rewards in the Time of Coronavirus
As the pandemic continues to disrupt all aspects of life, companies are re-evaluating how they get work done. For many large enterprises, reassessing their use of, and future investment plans for shared service centers is a key part of this strategic planning. The business logic behind these “captive” centers – standardization, economies of scale, lower […]
Mastercard Shadow Economy
The shadow economy, sometimes called the informal or underground economy, comprises economic activity that takes place outside of formal channels—generally to avoid governmental scrutiny and taxation—and is not included in the officially calculated gross national product (GNP). It results in significant social, economic, cultural, and political challenges. To better understand the impact of the shadow economy […]
The Payoffs of Digital Enterprise Platforms
Today, digital enterprise platforms are a business imperative. They allow organizations to modernize businesses around digital and data. Compared to competitors, organizations with digital enterprise platforms can move more quickly at a greater scale, and they have better flexibility. IT is no longer a barrier to reinvention. Instead, it helps to drive continuous adaption and innovation. […]
Workflow Quarterly: The Platform Issue
Is your business built resilient? It’s an important question business leaders must ask today in the wake of the COVID-19 pandemic. To help organizations answer this critical question, ServiceNow partnered with ESI ThoughtLab to learn what organizations achieve by digitizing workflows on an enterprise-wide platform and how they do it. ServiceNow and ESI ThoughtLab’s research indicates that […]
Jobs of the Future Quarterly Index
To benchmark the emergence of new jobs, the Cognizant Center for the Future of Work created the Jobs of the Future Index (CJoF Index). This quarterly index explores trends and patterns of 50 jobs. Supported by economic research from ESI ThoughtLab, the CJoF index answers key questions such as: Which jobs, in which industries, are growing […]
Multi-client Studies
Protected: The 2021 Strategic Agenda
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Wealth and Asset Management 4.0
Wealth and Asset Management 4.0 How digital, social, and economic trends will transform the investment industry Download What will the future of wealth and asset management look like? The pandemic has been a watershed event for the investment community, accelerating market shifts already in motion. Overnight, the world has become digital-first and socially minded, irrevocably […]
Driving ROI Through AI
Driving ROI Through AI Full findings publicly available! Download Artificial Intelligence (AI) is spurring the next wave of the digital revolution. To help executives drive ROI through AI, ESI ThoughtLab, together with a group of AI leaders, including Appen, Cognizant, Cortex, Dataiku, DataRobot, Deloitte, and Publicis Sapient, conducted a benchmarking study of 1,200 organizations across […]
Driving Cybersecurity Performance
Driving Cybersecurity Performance Improving cybersecurity results through evidence-based analysis Full findings now publicly available! Download Report ESI ThoughtLab worked with a coalition of cybersecurity, cyber insurance, and technology experts from leading companies and associations to answer a central question: How can firms drive the best cybersecurity performance in today’s complex digital world? Our Driving Cybersecurity Performance research […]
Building a Hyperconnected City
Building a Hyperconnected City Now Released: Building a Hyperconnected City ESI ThoughtLab gathered benchmarking data from 100 cities, conducted in-depth interviews with city leaders, and drew on valuable input from a cross industry coalition of leading firms and research organizations. This study provides an evidence-based roadmap that cities can use to become vibrant, hyperconnected urban […]
Smarter Cities 2025
Smarter Cities 2025 Building a Sustainable Business and Financing Plan “The cities of the future – and the cities of the present that will be relevant in the future – will be smart. Full of sensors, data, and analysis that help the traffic flow, civic leaders lead, and citizens fully realize all the benefits of […]
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