The Workflow Quarterly Experience Issue reports on how leading organizations are driving productivity and growth through better business proce...
Shared Service Centers: Risks & Rewards in the Time of Coronavirus
October 28, 2020
As the pandemic continues to disrupt all aspects of life, companies are re-evaluating how they get work done. For many large enterprises, re...
Mastercard Shadow Economy
October 28, 2020
The shadow economy, sometimes called the informal or underground economy, comprises economic activity that takes place outside of formal channels—gene...
The Payoffs of Digital Enterprise Platforms
October 27, 2020
Today, digital enterprise platforms are a business imperative. They allow organizations to modernize businesses around digital and data. Compa...
Workflow Quarterly: The Platform Issue
October 27, 2020
Is your business built resilient? It’s an important question business leaders must ask today in the wake of the COVID-19 pandemic. To help o...
Jobs of the Future Quarterly Index
October 1, 2020
To benchmark the emergence of new jobs, the Cognizant Center for the Future of Work created the Jobs of the Future Index (CJoF Index). This quarterly ...
Driving ROI with AI DataRobot Report
September 21, 2020
ESI ThoughtLab together with a group of AI leaders that included DataRobot conducted a benchmarking study of 1,200 organizations across industries and...
AI: From Data to ROI
September 21, 2020
If the COVID-19 crisis has revealed anything to business leaders, it’s the dire need for intelligent decision making. But even as businesses e...
The Economic Impact of Cyber Insurance with Cowbell Cyber
August 1, 2020
This report is an extension of the Driving Cybersecurity Performance research report published by ESI Thoughtlab in June 2020. The research ...
COVID-19: The View from the C-Suite with Cognizant
July 15, 2020
The COVID-19 pandemic has not only upended society and inflicted tragic losses; it has also been a defining moment for business. The crisis has accele...
Broadridge Next-Gen Technology Pulse Survey
July 14, 2020
Financial firms faced a need for technology transformation even before COVID-19 hit, as regulatory cost pressures, increasing competition, and shiftin...
KPMG 2020 Autonomous Vehicles Readiness Index
July 13, 2020
The Autonomous Vehicles Readiness Index (AVRI) is a tool developed by KPMG in partnership with ESI ThoughtLab to help measure the level of preparednes...
ServiceNow Workflow Quarterly: The Customer Issue
July 7, 2020
The COVID-19 pandemic has exposed the need for significant shifts in nearly everything we do, as well as new business imperatives—to reduce expenses, ...
PwC's Connected and Autonomous Supply Chain Ecosystems 2025
April 24, 2020
Customer behaviors and expectations are changing dramatically, challenging the established supply chain and operations setups of leading industr...
ServiceNow Workflow Quarterly: The Innovation Issue
April 20, 2020
In a fluid, fast-changing world, how can business leaders drive an innovation agenda that yields real business results? ServiceNow set out t...
