ServiceNow Workflow Quarterly: The Agility Issue

For the Agility Issue of ServiceNow’s Workflow Quarterly, ESI ThoughtLab conducted a survey of 200 executives from seven countries and five industries that shows the most successful companies during the pandemic had senior executives who led the charge. Business agility has become a CEO-level issue now more than ever. The most successful companies invested in tools that made it easier to access systems from anywhere – for customers and employees alike. A plurality of respondents (33%) said CEOs are taking the leading role in business agility efforts, followed by chief information officers (23%) and chief operating officers (20%).


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