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covid

Expert Views: Post-Pandemic Trends in Cities

November 13, 2020 / 1 Comment

As city leaders around the world continue to cope with the impacts of COVID-19, they are also assessing which will remain with us in a post-pandemic world. Repercussions of the health crisis, including recession, high unemployment, and the new urban exodus, have highlighted weaknesses and underscore why leaders need to improve public health and other […]

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COVID-19: The View from the C-Suite with Cognizant

July 15, 2020 / 0 Comments

The COVID-19 pandemic has not only upended society and inflicted tragic losses; it has also been a defining moment for business. The crisis has accelerated the use of modern technology, radically altered customer behavior, short-circuited business operations, and revised how employees get things done. To get a sense of how senior executives are responding to […]

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Broadridge Next-Gen Technology Pulse Survey

July 14, 2020 / 0 Comments

Financial firms faced a need for technology transformation even before COVID-19 hit, as regulatory cost pressures, increasing competition, and shifting customer expectations acted as catalysts for change. Now, in the wake of a global shutdown, record unemployment, and social restrictions, they are revising their plans for business transformation. Almost all are turning to next-gen technologies […]

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ServiceNow Workflow Quarterly: The Customer Issue

July 7, 2020 / 0 Comments

The COVID-19 pandemic has exposed the need for significant shifts in nearly everything we do, as well as new business imperatives—to reduce expenses, transition workforces, and digitally transform the enterprise. Though cutting costs may have been the intuitive first response to the COVID-19 crisis, retaining customers is the existential one. In February and March of […]

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A Deep Dive Review of the Future of Artificial Intelligence

May 7, 2020 / 0 Comments

For this Present Value post, ESI’s thought leadership team sat down with experts participating in our  Driving ROI Through AI research program to gain deeper insight into how companies around the world are currently using artificial intelligence, where the technology is headed, and how it will impact the future of business. Driving ROI Through AI […]

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COVID-19 and the Cybersecurity Challenges Organizations Currently Face

April 16, 2020 / 5 Comments

As the COVID-19 pandemic persists and more companies are placing greater reliance on digital systems, corporate cybersecurity systems are being put under pressure like never before. Companies have shifted to remote operations, disruption and increased attacks from opportunistic threat actors are mounting, and supply chains have been impacted on a global scale. This is creating vulnerabilities […]

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