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ServiceNow

ServiceNow Workflow Quarterly: The Agility Issue

April 16, 2021 / Comments Off on ServiceNow Workflow Quarterly: The Agility Issue

For the Agility Issue of ServiceNow’s Workflow Quarterly, ESI ThoughtLab conducted a survey of 200 executives from seven countries and five industries that shows the most successful companies during the pandemic had senior executives who led the charge. Business agility has become a CEO-level issue now more than ever. The most successful companies invested in tools […]

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ServiceNow Workflow Quarterly: The Experience Issue

December 21, 2020 / Comments Off on ServiceNow Workflow Quarterly: The Experience Issue

The Workflow Quarterly Experience Issue reports on how leading organizations are driving productivity and growth through better business processes for employees and customers. The Winter 2020 edition of the magazine offers advice on how to lead through uncertainty, invest for resilience, and jumpstart an engaged workforce. Even before the pandemic hit, new research shows, companies […]

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ServiceNow: The Payoffs of Digital Enterprise Platforms

October 27, 2020 / Comments Off on ServiceNow: The Payoffs of Digital Enterprise Platforms

Today, digital enterprise platforms are a business imperative. They allow organizations to modernize businesses around digital and data. Compared to competitors, organizations with digital enterprise platforms can move more quickly at a greater scale, and they have better flexibility. IT is no longer a barrier to reinvention. Instead, it helps to drive continuous adaption and innovation. […]

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ServiceNow Workflow Quarterly: The Platform Issue

October 27, 2020 / Comments Off on ServiceNow Workflow Quarterly: The Platform Issue

Is your business built resilient? It’s an important question business leaders must ask today in the wake of the COVID-19 pandemic. To help organizations answer this critical question, ServiceNow partnered with ESI ThoughtLab to learn what organizations achieve by digitizing workflows on an enterprise-wide platform and how they do it. ServiceNow and ESI ThoughtLab’s research indicates that […]

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ServiceNow Workflow Quarterly: The Customer Issue

July 7, 2020 / Comments Off on ServiceNow Workflow Quarterly: The Customer Issue

The COVID-19 pandemic has exposed the need for significant shifts in nearly everything we do, as well as new business imperatives—to reduce expenses, transition workforces, and digitally transform the enterprise. Though cutting costs may have been the intuitive first response to the COVID-19 crisis, retaining customers is the existential one. In February and March of […]

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