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technology

Shared Service Centers: Risks & Rewards in the Time of Coronavirus

October 28, 2020 / 0 Comments

As the pandemic continues to disrupt all aspects of life, companies are re-evaluating how they get work done. For many large enterprises, reassessing their use of, and future investment plans for shared service centers is a key part of this strategic planning. The business logic behind these “captive” centers – standardization, economies of scale, lower […]

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The Payoffs of Digital Enterprise Platforms

October 27, 2020 / 0 Comments

Today, digital enterprise platforms are a business imperative. They allow organizations to modernize businesses around digital and data. Compared to competitors, organizations with digital enterprise platforms can move more quickly at a greater scale, and they have better flexibility. IT is no longer a barrier to reinvention. Instead, it helps to drive continuous adaption and innovation. […]

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Workflow Quarterly: The Platform Issue

October 27, 2020 / 0 Comments

Is your business built resilient? It’s an important question business leaders must ask today in the wake of the COVID-19 pandemic. To help organizations answer this critical question, ServiceNow partnered with ESI ThoughtLab to learn what organizations achieve by digitizing workflows on an enterprise-wide platform and how they do it. ServiceNow and ESI ThoughtLab’s research indicates that […]

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Jobs of the Future Quarterly Index

October 1, 2020 / 0 Comments

To benchmark the emergence of new jobs, the Cognizant Center for the Future of Work created the Jobs of the Future Index (CJoF Index). This quarterly index explores trends and patterns of 50 jobs. Supported by economic research from ESI ThoughtLab, the CJoF index answers key questions such as: Which jobs, in which industries, are growing […]

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Firms will Invest More in AI After the Pandemic, but Delivering ROI will take Skill, Scale, and Time

September 15, 2020 / 0 Comments

ESI ThoughtLab study of 1,200 organizations reveals that generating ROI on AI is still a work in progress that requires a focus on strategic change September 15, 2020 (Philadelphia, PA) – Two-thirds of senior executives across industries—and nearly nine out of ten leaders from the world’s largest enterprises—believe that artificial intelligence (AI) is vitally important […]

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Broadridge Next-Gen Technology Pulse Survey

July 14, 2020 / 0 Comments

Financial firms faced a need for technology transformation even before COVID-19 hit, as regulatory cost pressures, increasing competition, and shifting customer expectations acted as catalysts for change. Now, in the wake of a global shutdown, record unemployment, and social restrictions, they are revising their plans for business transformation. Almost all are turning to next-gen technologies […]

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