Our Impact
Stand out with quality data and insights.
As captured in our name, we are solutions-oriented and support clients in making strategic decisions. Because we sit at the intersection of analysis, policy, and strategy, our thought process is interdisciplinary, allowing for a holistic perspective on tackling our clients' most challenging issues.
Our Reports
The Economic Impact of Montana Film Production: An Analysis of the Industry and the MEDIA Act, 2019-2020
The production of feature films, television series, and commercials can generate significant economic activity for their host communities, drawing out-of-town spending, generating jobs, and supporting local businesses. Because of this potential boost to local economies, many states provide incentives to attract productions as an economic development initiative. In 2020, the Montana Film Office retained ESI […]
COVID-19: The View from the C-Suite
The COVID-19 pandemic has not only upended society and inflicted tragic losses; it has also been a defining moment for business. The crisis has accelerated the use of modern technology, radically altered customer behavior, short-circuited business operations, and revised how employees get things done. To get a sense of how senior executives are responding to […]
Broadridge Next-Gen Technology Pulse Survey
Financial firms faced a need for technology transformation even before COVID-19 hit, as regulatory cost pressures, increasing competition, and shifting customer expectations acted as catalysts for change. Now, in the wake of a global shutdown, record unemployment, and social restrictions, they are revising their plans for business transformation. Almost all are turning to next-gen technologies […]
2020 Autonomous Vehicles Readiness Index
The Autonomous Vehicles Readiness Index (AVRI) is a tool developed by KPMG in partnership with ESI ThoughtLab to help measure the level of preparedness for autonomous vehicles across 30 countries and jurisdictions. It is a composite index that combines 28 individual measures from a range of sources into a single score. The 2020 edition of the […]
Financial Projections in the Age of COVID: Bucks County Consortium
ESI was retained by the Bucks County Consortium, a forum for intergovernmental cooperation and communication among many of the 52 incorporated municipalities in the County, to provide a county-wide analysis of actual and projected changes in major revenue sources impacting Consortium members through the end of 2021. The analysis took into consideration the economic and fiscal […]
ServiceNow Workflow Quarterly: The Customer Issue
The COVID-19 pandemic has exposed the need for significant shifts in nearly everything we do, as well as new business imperatives—to reduce expenses, transition workforces, and digitally transform the enterprise. Though cutting costs may have been the intuitive first response to the COVID-19 crisis, retaining customers is the existential one. In February and March of […]
Multi-client Studies
Smart City Solutions for a Riskier World
Smart City Solutions for a Riskier World How Innovation can Drive Urban Resilience, Sustainability, and Citizen Well-Being From electric cars and renewable energy to cloud computing and AI, technology helps city dwellers work smarter, live healthier, and conserve resources. Cities such as Copenhagen, Detroit, and Tel Aviv are already successfully using technology to achieve these […]
Driving ROI Through AI
Driving ROI Through AI Best practices, investment plans, and performance metrics There is little evidence-based research on the economics of artificial intelligence (AI) for businesses. While early attempts have been made to measure ROI, this research often fails to present the variations by industry, company size, and location needed for proper benchmarking. To fill the […]
Driving Cybersecurity Performance
Driving Cybersecurity Performance Improving cybersecurity results through evidence-based analysis Full findings now publicly available! Download Report ESI ThoughtLab worked with a coalition of cybersecurity, cyber insurance, and technology experts from leading companies and associations to answer a central question: How can firms drive the best cybersecurity performance in today’s complex digital world? Our Driving Cybersecurity Performance research […]
Building a Hyperconnected City
Building a Hyperconnected City Now Released: Building a Hyperconnected City ESI ThoughtLab gathered benchmarking data from 100 cities, conducted in-depth interviews with city leaders, and drew on valuable input from a cross industry coalition of leading firms and research organizations. This study provides an evidence-based roadmap that cities can use to become vibrant, hyperconnected urban […]
Smarter Cities 2025
Smarter Cities 2025 Building a Sustainable Business and Financing Plan “The cities of the future – and the cities of the present that will be relevant in the future – will be smart. Full of sensors, data, and analysis that help the traffic flow, civic leaders lead, and citizens fully realize all the benefits of […]
The Cybersecurity Imperative
The Cybersecurity Imperative Managing cyber risks in a world of rapid digital change “We are in a cybersecurity arms race, and the hackers are winning. Over the years, we have tested thousands of companies. There is always a way in.” Kevin Mitnick, Chief Hacking Officer, KnowBe4 By 2021, cybercrime is likely to cost the world […]
Case Studies
Our Clients
